Beginner Archives - Commsverse

Queues App – What we know and what’s still missing.

January 3, 2026 No Comments

Microsoft still has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams? Now that the highly anticipated General Availability release…

The Tale of Two Copilots: My Personal Fairy Tale

January 3, 2026 No Comments

Step into a magical world where productivity reigns supreme! In “A Tale of Two Copilots,” I’ll take you on a whimsical journey through the realms of Microsoft 365 Copilot and…

True Use Case: What We Did Wrong Rolling Out Copilot and How to Do It Better

January 3, 2026 No Comments

Rolling out M365 Copilot to an organization can be a game-changer, but it comes with its own set of challenges. In this session, we’ll share our experiences and lessons learned…

Lightning Pitches From Our Sponsors C

January 3, 2026 No Comments

Find out what our sponsors offer in their product and service lines. Each sponsor taking part will have 5-minutes to explain to you what they offer and provide. These pitches…

Empower Change: How I Built a Case Management System for UK Prison Leavers with Power Platform

January 3, 2026 No Comments

Unlock the transformative power of Microsoft’s Power Platform in this inspiring session designed for IT professionals. I will share how I built a Case Management System tailored for UK prison…

How can Copilot and agents change the way I work?

January 3, 2026 No Comments

In this demo heavy session, I will take you through how you can truly change your habits with the power of agents in Microsoft 365 Copilot to transform your productivity,…

Oh… why are all my assigned user numbers now unassigned?

January 3, 2026 No Comments

I’m Damian. I have many years of experience across a variety of IT roles in many different industries. Do you know all the occurrences of when a user number could…

Beyond the rainbow (ink) with Microsoft Whiteboard

January 3, 2026 No Comments

This session is ideal for end users, trainers, and those travelling down the Yellow Brick Road of workplace adoption. Microsoft Whiteboard runs natively in Teams meetings, yet many users continue…

From Zero to Hero: How M365 Copilot Can Make You the Office Superstar

January 3, 2026 No Comments

Congratulations! You’ve got a shiny new AI assistant – it’s like having your very own Miss Moneypenny. Now, will you a) use M365 Copilot to attend even more meetings for…

Leading with data: gaining a Copilot Analytics advantage

January 3, 2026 No Comments

With employees and organisations seeing their processes and plans transformed by Copilot, business leaders need clarity on how AI is being used and how quickly AI transformation is taking place.…

How Failure Can Be the Key to CX Success

January 3, 2026 No Comments

Every broken process, missed call, or frustrated customer holds a hidden opportunity. Join Alex Black, CTO at Enghouse Interactive, for a practical look at how leading organisations are using AI…

Grow with Profit

January 3, 2026 No Comments

The AI transformation is underway and in this session, we’ll take a bold approach: starting at the future. We’ll begin by exploring where organisations are headed over the next 12–18…

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