Beginner Archives - Page 2 of 3

Queues App – What we know and what’s still missing.

March 2, 2025 No Comments

Microsoft still has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams? Now that the highly anticipated General Availability release…

True Use Case: What We Did Wrong Rolling Out Copilot and How to Do It Better

March 2, 2025 No Comments

Rolling out M365 Copilot to an organization can be a game-changer, but it comes with its own set of challenges. In this session, we’ll share our experiences and lessons learned…

How Failure Can Be the Key to CX Success

March 2, 2025 No Comments

Every broken process, missed call, or frustrated customer holds a hidden opportunity. Join Alex Black, CTO at Enghouse Interactive, for a practical look at how leading organisations are using AI…

From Presence to Intelligence: Introducing Logitech Spot and the Future of Smart Workspaces

March 2, 2025 No Comments

Be among the first to discover Logitech Spot, a brand new environmental and occupancy sensor designed to bring intelligence to your Microsoft Teams Rooms. Spot provides real-time data on presence,…

Beyond the rainbow (ink) with Microsoft Whiteboard

March 2, 2025 No Comments

This session is ideal for end users, trainers, and those travelling down the Yellow Brick Road of workplace adoption. Microsoft Whiteboard runs natively in Teams meetings, yet many users continue…

Leading with data: gaining a Copilot Analytics advantage

March 2, 2025 No Comments

With employees and organisations seeing their processes and plans transformed by Copilot, business leaders need clarity on how AI is being used and how quickly AI transformation is taking place.…

20 essential questions you need to ask your Teams Calling Provider for success with Microsoft Teams

March 2, 2025 No Comments

Whether you’re an existing Teams Phone user, starting to consider Teams Phone options, or just getting started with Office 365, there are many considerations to make when choosing the right…

How AI is transforming the Customer & Employee Experience in Microsoft Teams

March 2, 2025 No Comments

The pressure is on – Improve your customer and employee experience or risk turnover on both fronts. It’s the consistent issue we hear from you and other IT decision-makers who…

Enjoy Smarter Meetings and Simpler Management with Cisco Devices for Microsoft Teams

March 2, 2025 No Comments

In today’s hybrid work landscape, organizations need meeting solutions that are intelligent and easy to use and manage. This session explores how Cisco devices enhance the Microsoft Teams experience, delivering…

No Desk? No Problem: Unlocking the Full Potential of Microsoft Teams for the Deskless, Frontline Workforce

March 2, 2025 No Comments

Frontline, deskless workers are often the first to serve, yet the last to connect—left out of the digital transformation wave that’s sweeping through office-based environments. At Commsverse, join Spectralink as…

From Zero to Hero: How M365 Copilot Can Make You the Office Superstar

March 2, 2025 No Comments

Congratulations! You’ve got a shiny new AI assistant – it’s like having your very own Miss Moneypenny. Now, will you a) use M365 Copilot to attend even more meetings for…

Oh… why are all my assigned user numbers now unassigned?

March 2, 2025 No Comments

I’m Damian. I have many years of experience across a variety of IT roles in many different industries. Do you know all the occurrences of when a user number could…

Level: Beginner