Taster Archives - Commsverse

AI in Teams Calling

Mark Vale April 13, 2026 No Comments

Building intelligent voice experiences that can handle customer calls no longer requires complex or expensive third‑party solutions. With Microsoft Teams Auto Attendants, organizations can already create structured call flows —…

Help! I need my agents in production

Mark Vale April 13, 2026 No Comments

As a Copilot Studio developer working with clients, often my customers want to take the agent from Dev to Test and then to Production. Based on my experience, and how…

How to migrate 45 windows meeting rooms in one day…..

Mark Vale April 13, 2026 No Comments

In this session I will share how we migrated 45 Windows Teams meeting rooms from one tenant to another ( buy up ) in just one day – and no…

Say It Your Way: Copilot’s Custom Dictionary Makes Meetings Flow

Mark Vale April 13, 2026 No Comments

The use of Copilot to boost workplace productivity continues to grow. Most Microsoft apps and services now have an AI assistant embedded to support users with more on the way.…

Zero‑Impact Teams Phone Migration in Mergers & Acquisitions (M&A): A Delivery Blueprint

Mark Vale April 13, 2026 No Comments

Mergers and acquisitions place immense pressure on organisations to unify collaboration, communications, and identity platforms at speed without disrupting the business. Telephony is often the most sensitive workload in this…

AI Agents vs Automation: Hype, Reality, and How to Choose the Right Approach

Mark Vale April 13, 2026 No Comments

AI agents and traditional automation play different, yet often complementary, roles in Microsoft 365. However, the concepts are frequently mixed together, making it difficult to know when to use which…

The Fundamental Things Still Apply As Time Goes By

Mark Vale April 13, 2026 No Comments

AI is changing everything. AI is changing nothing at all.

Keynote How To Talk To AI (And How Not To)

Mark Vale April 13, 2026 No Comments

Sunday Times bestselling author Jamie Bartlett will explain how we can best communicate with artificial intelligence. Through stories and live examples, he will show how language models are capable of…

How Microsoft Unify and AI Close the Gap Between Contact Center Demand and Agent Capacity

Mark Vale April 13, 2026 No Comments

Every customer-facing team faces the same pressure: more interactions, harder to hire, less time for the work that actually matters. The answer is not simply adding headcount. It is working…

Access 4 session

Mark Vale April 13, 2026 No Comments

For years, voice has been at the heart of the communications industry. It’s evolved, scaled, and became mission‑critical in shaping how businesses connect with customers and colleagues alike. But today,…

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