It is always/never the Network. your decision Using Microsoft 365, Teams and other cloud services sounds easy: start your browser or App and you are ready to go. Thats marketing.…
Rolling out M365 Copilot to an organization can be a game-changer, but it comes with its own set of challenges. In this session, we’ll share our experiences and lessons learned…
Subheading: “Mastering Dynamics 365 CE + F&O for a Connected and Efficient Enterprise” This session is led by Microsoft experts, featuring CE Solutions Architect April Delsing and ERP Solutions Architect…
One common objection to Teams Phone is that it doesn’t have enough resilience, even though Microsoft now offer a 99.999% SLA for the Teams Phone component in M365! In this…
In this session, I will explore the implications of the Unify Integration model on the Teams CCaaS market. I will cover the following topics: – What is the Unify Integration…
Every broken process, missed call, or frustrated customer holds a hidden opportunity. Join Alex Black, CTO at Enghouse Interactive, for a practical look at how leading organisations are using AI…
AI and Unified Communications (UC) are reshaping the Contact Center (CC) landscape, and their convergence is no coincidence. As AI takes on simple, structured customer interactions, human agents are left…
Overview: Microsoft Teams Premium is the ultimate tool to enhance your hybrid work experience. This session will delve into two of its powerful features: Microsoft Queues and Microsoft Places. Microsoft…
Join panel host Tom Arbuthnot from Empowering.Cloud as he speaks with Ally, Ben, and Paul—three customers sharing firsthand experience with AI and Copilot in their organisations. Topics include: Valuable real-world…
Fully adopting Teams and remaining compliant is a big challenge for many businesses, mainly in the Financial Services industry. In this session, we will address those challenges, how AI can…
The pressure is on – Improve your customer and employee experience or risk turnover on both fronts. It’s the consistent issue we hear from you and other IT decision-makers who…
