Audiocodes Archives - Commsverse

Power Integration with Azure Communication Services – is this the future of Teams CCaaS?

March 12, 2025 No Comments

In this session, I will explore the implications of the Power Integration model on the Teams CCaaS market. I will cover the following topics: – What is the Power Integration…

AI & the UC+CC Convergence: A Perfect Match for the Future of Customer Experience

March 2, 2025 No Comments

AI and Unified Communications (UC) are reshaping the Contact Center (CC) landscape, and their convergence is no coincidence. As AI takes on simple, structured customer interactions, human agents are left…

MS Entra ID Attack Defense

March 2, 2025 No Comments

Welcome to the MS Entra ID attack and defense session, where you’ll learn how to defend against various well-known attacks on the web.We’ll begin with an overview of the attacks…

Supercharge your meetings – taking notes is so yesterday! Teams, Loop and Copilot in interaction

March 2, 2025 No Comments

With the Meeting Notes powered by Loop in Teams Meetings, Microsoft Loop components became prominently visible to all M365 users some time ago. Meetings in Teams can be made more…

“Teams Phone isn’t resilient enough” – Let me talk to you about that!

March 2, 2025 No Comments

One common objection to Teams Phone is that it doesn’t have enough resilience, even though Microsoft now offer a 99.999% SLA for the Teams Phone component in M365! In this…

Contact Center Panel Discussion

March 2, 2025 No Comments

Mastering Enterprise Architecture: Winning with Dynamics CE and FnO as the Backbone of Business Success

March 2, 2025 No Comments

Subheading: “Mastering Dynamics 365 CE + F&O for a Connected and Efficient Enterprise” This session is led by Microsoft experts, featuring CE Solutions Architect April Delsing and ERP Solutions Architect…

Workplace AI Panel

March 2, 2025 No Comments

TBC

Microsoft Loop Product Group Session

March 2, 2025 No Comments

True Use Case: What We Did Wrong Rolling Out Copilot and How to Do It Better

March 2, 2025 No Comments

Rolling out M365 Copilot to an organization can be a game-changer, but it comes with its own set of challenges. In this session, we’ll share our experiences and lessons learned…

Session from Enghouse

March 2, 2025 No Comments

Day 1 Keynote

March 2, 2025 No Comments

TBC

Room: Audiocodes