Room: Expo 3

Agents often juggle 5 to 8 systems during a single conversation, impacting: – Average Handling Time : as they wait for systems to load, – Training Effort : required to…

As Microsoft 365 Copilot and third-party Gen AI tools become widespread, organisations must understand how AI interacts with their data. This session shows how to use Microsoft Purview and Defender…

Declarative Agents allow pro-code developers to extend what Microsoft 365 Copilot can do out of the box, by creating and registering agents to take on specific workloads. Users can choose…

I’m Damian. I have many years of experience across a variety of IT roles in many different industries. Do you know all the occurrences of when a user number could…

It isn’t just the computer illiterate falling victim to AI-generated scams. Using state-of-the-art open source AI models, even the most savvy of IT pros risk falling prey. Knowledge is power,…

With employees and organisations seeing their processes and plans transformed by Copilot, business leaders need clarity on how AI is being used and how quickly AI transformation is taking place.…

Prioritizing the recording of interactions with a strong emphasis on security, compliance, and high-quality capture is essential for organizations striving to enhance regulatory adherence and extract valuable insights. Businesses can…

Introduction As a Subject Matter Expert in Unified Communication, I am excited to propose a session on “The Role of AI in the Meeting Room” for Commsverse. This session will…

Step into the future of customer interactions—without adding complexity for your team. AI is no longer just hype; it’s a game-changer that’s already reshaping sales, service, and support. In this…

Join us for an in-depth session where we explore how to extend the Copilot in Dynamics 365 leveraging Copilot Studio and Microsoft Power Platform to streamline business processes and enhance…

In the world of Enterprise Resource Planning (ERP), winning customers from competitors requires more than technical knowledge—it demands strategic thinking, customer empathy, and a deep understanding of migration challenges. In…

Frontline, deskless workers are often the first to serve, yet the last to connect—left out of the digital transformation wave that’s sweeping through office-based environments. At Commsverse, join Spectralink as…