You’ve drunk the Kool Aid. You’ve built the agents. You’ve taught your colleagues to build agents. Now you have 7753 agents and there’s only 1000 people in your company! What…
Smaller customers often find that the native features of Teams Phone meet their needs without requiring a full Contact Center solution. However, they frequently request the ability to display their…
During hundreds of customer demos across the AI era, I’ve noticed many organisations are still navigating AI without a clear roadmap or understanding of where to start. In this session,…
Discover how Microsoft Copilot can sound brilliant yet be completely wrong, and learn practical ways to recognize, prevent, and correct AI-driven misinformation before it misleads you, your users, or leadership.…
With Copilot Chat included in Microsoft 365 subscriptions and Microsoft 365 Copilot at $30/user/month, the question every organisation faces is: what do we actually get for free, and when does…
If your move to Microsoft 365 has already raised questions about folders, OneDrive sprawl, and lost knowledge when someone leaves, introducing Copilot and AI turns the volume up even louder.…
Most IT teams still think about updates the way we used to with on-prem software. Predictable releases, fixed schedules, and clear version numbers. Microsoft 365 does not work that way.…
Most organisations use Microsoft Teams for basic chat and video calls, but they’re missing out on powerful features that can dramatically boost productivity. In this interactive session, discover 20 underutilised…
Rolling out Microsoft 365 Copilot isn’t just about turning on a licence. Organisations need a clear, structured approach that ensures Copilot works, works safely, and works in a way that…
The way we work has changed for good. Hybrid working isn’t a trend; it’s the new normal. But with that shift comes a big question: How do we keep people…
There are so many ways to build agents for Teams or M365 Copilot it can be quite confusing.In this session we will cover the two most common tools: Copilot Studio…
In this session, we will take a structured A-Z journey through Microsoft Teams Phone, drawing not from documentation, but from real-world customer experience delivering and supporting voice in production environments.…
