In this session, we will take a structured A-Z journey through Microsoft Teams Phone, drawing not from documentation, but from real-world customer experience delivering and supporting voice in production environments. From Auto Attendants that shape first impressions, to the Queues App being a contact like experience in Teams and network conditions that determine call quality.

Each letter represents a familiar Teams Phone concept, paired with an observation that will resonate with anyone who has deployed, supported, or relied on enterprise voice services. Along the way, we will explore why Call Queues do not solve resourcing challenges, why “busy” genuinely means unavailable, why Emergency Calling is often configured late but scrutinised early, and why the best voice experiences are often invisible until something goes wrong.

By attending this session, you will gain:

• A clearer understanding of how Teams Phone behaves in a real-world scenario
• Better questions to ask when designing, deploying, and operating your Teams Phone deployment
• A renewed appreciation that voice remains a business‑critical, human, and often underestimated workload