You’ve tried Copilot. The results were… fine. Sometimes useful, sometimes baffling, occasionally just wrong.It’s easy to blame the AI and move on, but the gap is rarely about Copilot alone. It usually comes down to expectations, where data lives, how tools are used, and the technical limits Copilot has today.

This session focuses on creating the conditions Copilot needs to be effective. By examining how work flows across To Do, Planner, OneNote, Loop, Teams, Outlook and SharePoint, we will show how tool choice and usage patterns directly affect productivity and what Copilot is able to deliver. With Copilot powered agentic co-workers on the horizon, understanding the bedrock of M365 productivity is becoming increasingly critical.

You will leave with:

• A clearer mental model of how Microsoft 365 works as a system
• Practical ways to improve Copilot results in day-to-day use
• A clearer understanding of what Copilot can and cannot do in Microsoft 365 today