Commsverse - The Microsoft Teams Conference
1:15pm - 2:00pm, Thu 25th June 2026
ExpertBest Practices & Lessons LearntRussell

Discover how Microsoft Copilot can sound brilliant yet be completely wrong, and learn practical ways to recognize, prevent, and correct AI-driven misinformation before it misleads you, your users, or leadership.

Microsoft has added a “Copilot” feature, along with various agents, to almost every M365 workload. However, each incarnation works differently and leverages different context. This leads to “Copilot confusion” and often misinformation and disgruntled users.

This session will provide an in-depth review of the various Microsoft Copilots and AI Agents, focusing on the capabilities and limitations.

Key Takeaways:

  • Understand which “copilots” work best for specific use cases
  • Develop a detailed summary of contextual limitations related to Copilot for M365
  • Learn advanced prompts to validate and improve AI-generated results
  • Tips and tricks to get more from your copilots

Kevin Kieller

EnableUC Inc. / BCStrategies
Partner / Lead Analyst
Commsverse - The Microsoft Teams Conference