Microsoft still has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?

Now that the highly anticipated General Availability release of Queues App has come and Microsoft continues to enhance its Voice Applications capabilities the gap between these solutions is growing shrinking. Lets explore what Queues App has on offer to see if its the right fit for your organization.

Join us to discover:

• What is Queues App?
• Who is the Queues App for?
• Licensing implications
• Capabilities and use cases
• Advancements in native Call Queue and Auto Attendant features
• Real-world customer scenarios and solutions
• What’s still “missing”

By this session’s end, you’ll be up to date on everything Queues App, being able to correctly evaluate your needs as an organization and understand if Queues App is the right fit for you.