Smaller
customers often find that the native features of Teams Phone meet their needs
without requiring a full Contact Center solution. However, they frequently
request the ability to display their customers’ names instead of just phone
numbers, when receiving calls to service numbers.

While there
are a few solutions on the market that address this need, they are limited to
Direct Routing only. 

This session
will explain the concept of Reverse Number Lookup in Teams Phone and
demonstrate how to set it up for Teams Call Queues with Direct Routing.