Overview:

Microsoft Teams Premium is the ultimate tool to enhance your hybrid work experience. This session will delve into two of its powerful features: Microsoft Queues and Microsoft Places.

Microsoft Queues:

• Overview: Discover how Microsoft Queues transforms traditional call centers into modern, efficient, and customer-centric experiences.
• Key Features:
  • Intelligent Call Routing: Automatically route calls to the right agent based on skills, availability, and customer preferences.
  • Virtual Agents: Leverage AI-powered virtual agents to handle routine inquiries, freeing up human agents for complex tasks.
  • Real-time Analytics: Gain valuable insights into call volume, wait times, and agent performance to optimize operations.
  • Seamless Integration with Teams: Enjoy a unified communication experience, seamlessly transitioning between calls, chats, and meetings.
• Demo: Showcase a live demo of Microsoft Queues, highlighting its intuitive interface and powerful features.

Microsoft Places:

• Overview: Learn how Microsoft Places helps you create a more engaging and productive workplace by transforming physical spaces into digital experiences.
• Key Features:
  • Smart Meeting Room Bookings: Simplify meeting room scheduling and management with automated booking and intelligent room recommendations.
  • Workplace Insights: Gain valuable insights into space utilization, occupancy patterns, and employee preferences to optimize your workspace.
  • Hybrid Work Experiences: Enhance hybrid work by providing seamless collaboration experiences, regardless of location.
  • Integration with Teams: Leverage the power of Teams to connect people and places, enabling remote and in-person teams to work together seamlessly.
• Demo: Showcase a live demo of Microsoft Places, demonstrating how it can be used to book meeting rooms, find available desks, and navigate the workplace.

Conclusion:

By combining the power of Microsoft Queues and Microsoft Places, you can revolutionize your hybrid work experience, improve customer satisfaction, and optimize your workspace.