Teams calls, meetings and PSTN conversations contain insights that largely go unstructured and untapped. This session explores how Voice AI is turning that raw audio into compliance evidence, customer experience signals and revenue intelligence – and why the architecture, governance and vendor choices you make will determine whether it actually delivers. For partners, ISVs and operators, it also reframes what Teams voice can commercially become.

Key Takeaways:

• Where AI genuinely helps (and where it doesn’t). Generic LLMs come with real risks that are rarely discussed honestly. This session cuts through the noise on what Voice AI can reliably deliver and what to be sceptical about.
• The questions regulated industries aren’t asking (but should be). Security posture, certifications and governance controls matter more than most vendor conversations let on. We’ll cover what good actually looks like.
• Why most Voice AI implementations fail before they scale. The technical patterns that separate a working deployment from one that creates compliance exposure — and how to avoid the common traps.
• A sharper commercial story for the Teams voice opportunity. How partners, ISVs and operators can reframe the conversation, and what’s making that shift possible now.