Contact Center Archives

Unify Integration with Azure Communication Services – is this the future of Teams CCaaS?

March 12, 2025 No Comments

In this session, I will explore the implications of the Unify Integration model on the Teams CCaaS market. I will cover the following topics: – What is the Unify Integration…

AI & the UC+CC Convergence: A Perfect Match for the Future of Customer Experience

March 2, 2025 No Comments

AI and Unified Communications (UC) are reshaping the Contact Center (CC) landscape, and their convergence is no coincidence. As AI takes on simple, structured customer interactions, human agents are left…

Revolutionizing Agent Productivity with Microsoft Dynamics Contact Center and Copilot in Service

March 2, 2025 No Comments

Agents often juggle 5 to 8 systems during a single conversation, impacting: – Average Handling Time : as they wait for systems to load, – Training Effort : required to…

From Broken to Brilliant: Transforming Customer Service with Microsoft Solutions

March 2, 2025 No Comments

Traditional customer service models are no longer effective in meeting the demands of today’s customers. Long wait times, disjointed communication channels, poor context flow and impersonal interactions are leaving customers…

How Failure Can Be the Key to CX Success

March 2, 2025 No Comments

Every broken process, missed call, or frustrated customer holds a hidden opportunity. Join Alex Black, CTO at Enghouse Interactive, for a practical look at how leading organisations are using AI…

AI-Powered Customer Contact: Smarter, Faster, More Personal—See It in Action!

March 2, 2025 No Comments

Step into the future of customer interactions—without adding complexity for your team. AI is no longer just hype; it’s a game-changer that’s already reshaping sales, service, and support. In this…

Leading the Future of Customer Service: Lessons from the Frontlines

March 2, 2025 No Comments

Join Luware’s very own Chief Customer Officer, James Cadman to learn how a leading contact center company like Luware tackles our customer’s needs. Hint: People drive excellence, not just KPIs!

Elevating your Teams Meetings with Shure

March 2, 2025 No Comments

In today’s hybrid work environment, crystal-clear communication is non-negotiable. Join us for an engaging session where we explore how Shure’s cutting-edge audio solutions seamlessly integrate with Microsoft Teams to deliver…

Today’s Customer Contact hero – AI in CC4Teams brings insights and efficiency, so your agents shine (not vanish).

March 2, 2025 No Comments

Right now, your customers are reaching out—through Voice, Email, WhatsApp, and more. But are they getting a seamless, consistent experience?AI in CC4Teams has got your agent’s back – not their…

Track: Contact Center