Track: Teams Phone

Introduction  Common migration nightmares: Legacy PBXs as black boxes, complexity, downtime fears. Why these challenges stall cloud migrations. The Legacy PBX Problem  Typical pain points: Unknown configurations, outdated records, cross-regional…

The AI transformation is underway and in this session, we’ll take a bold approach: starting at the future. We’ll begin by exploring where organisations are headed over the next 12–18…

Are you considering Direct Routing (DR) with Microsoft Teams or leveraging Direct Routing as a Service (DRaaS)? Do you have a complex call center, on-prem voice, or UC environment you…

Join Eric Marsi for an in-depth exploration of Emergency Dialing in Microsoft Teams, tailored specifically for US-based customers. This session will provide a comprehensive overview of relevant US laws and…

Teams Phone is not a traditional PBX, Teams Phone is a seamless collaboration and communication experience for your organization. In this session, you will learn how to leverage the latest…

In this session we take a deep dive into real world examples of complex Teams Phones Deployments that require careful planning and consideration. While Teams Phones is a robust calling…

One common objection to Teams Phone is that it doesn’t have enough resilience, even though Microsoft now offer a 99.999% SLA for the Teams Phone component in M365! In this…

Getting valuable insights out of your call records has never been easier now that the Queues App is available in Teams and the Power BI templates for historical auto attendant…

Teams Unify was just announced by Microsoft. Join Matt Landis owner of Landis Technologies and Paul Martin for an insightful panel discussion about Microsoft Teams Unify and its impact on…

Microsoft still has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams? Now that the highly anticipated General Availability release…

Whether you’re an existing Teams Phone user, starting to consider Teams Phone options, or just getting started with Office 365, there are many considerations to make when choosing the right…