Expert Archives - Page 2 of 2

Beyond Dial Tone — Claude Skills Provisioning Agents in Microsoft Agent 365

Mark Vale April 13, 2026 No Comments

Microsoft Agent 365 went GA on May 1st, 2026, as the multi-vendor control plane for AI agents — Microsoft-native, Anthropic-powered, or third-party — all under the same Entra, Defender, Purview,…

Microsoft Teams vs Cisco Webex vs Zoom: The race to own AI powered enterprise voice

Mark Vale April 13, 2026 No Comments

Microsoft is pushing Copilot deeper into Teams Phone. Cisco and Zoom are building voice AI into their own calling stacks through Webex AI Agent and Zoom AI Companion. Most enterprises…

The reality of delivering agentic solutions within healthcare

Mark Vale April 13, 2026 No Comments

What’s it like delivering agents in the largest employer in the UK? In this session, we will share our experiences of bringing agentic solutions with Copilot Studio and Microsoft Foundry…

CC4 Teams Session

Mark Vale April 13, 2026 No Comments

Why the future of Customer Contact is human and AI working together Meet AlexAlex does not drink coffee, does not call in sick, and never asks who is covering the…

Level: Expert

Beyond Dial Tone — Claude Skills Provisioning Agents in Microsoft Agent 365

Microsoft Teams vs Cisco Webex vs Zoom: The race to own AI powered enterprise voice

The reality of delivering agentic solutions within healthcare

CC4 Teams Session