Frontline workers mainly work from their mobile device, as business owner or IT admin you want this device to be easy to use and secure. Shared phones, rotating shifts, private devices,…
Microsoft Teams has become the voice platform in most environments. Teams Phone is in production. Copilot is being piloted. And somewhere in the data centre, three generations of voice recorders…
You’ve tried Copilot. The results were… fine. Sometimes useful, sometimes baffling, occasionally just wrong.It’s easy to blame the AI and move on, but the gap is rarely about Copilot alone.…
Microsoft Copilot doesn’t create our security problems; it exposes the bad ones we already have. Oversharing is the biggest barrier to deploying Copilot in our organisations. Most organisations don’t discover…
Microsoft Teams is where most of your workday happens—yet many end‑users miss the simple fundamentals that save real time. In this fast, practical session, Caroline Kallin MVP in Teams, takes…
Get ready for a powerful session, sharing real-world insights and a look at how Microsoft Partners can navigate the AI Noise. Walk any Contact Centre or UC event in EMEA…
Meetings are everywhere, all the time (and all at once?). For many teams, they’ve become the default place where work happens, making it harder to find time for focused progress.…
Copilot is powerful – but only if you are. In this fun and practical session, we will explore the two sides of every Microsoft 365 user: the basic b**** prompter…
Everyone is rushing to deploy AI into contact centres and Microsoft Teams workflows, but very few people understand what these systems are actually doing under the hood. There is a…
Explores how AI is redefining compliance and customer intelligence by analysing every interaction at scale. The session shows how organisations can move beyond manual reviews and reactive investigations to proactive…
The communications landscape is undergoing a fundamental shift. What began with cloud UCaaS platforms like Microsoft Teams is now accelerating into a new era shaped by Voice AI and automation.…
