Room: Cinema

From Operational Complexity to Cloud-Native Simplicity: Accelerating Outcomes Through Automation

June 10, 2026 No Comments

As communications networks and services become increasingly distributed, organizations are under pressure to simplify operations, improve agility, and accelerate time to value. In this session, Ribbon will explore how cloud-native…

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Microsoft Places: Redefining the Modern Workplace Experience

Mark Vale April 13, 2026 No Comments

The way we work has changed for good. Hybrid working isn’t a trend; it’s the new normal. But with that shift comes a big question: How do we keep people…

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Beyond Chat and Calls: 20 Hidden Microsoft Teams Features That Will Transform Your Workday

Mark Vale April 13, 2026 No Comments

Most organisations use Microsoft Teams for basic chat and video calls, but they’re missing out on powerful features that can dramatically boost productivity. In this interactive session, discover 20 underutilised…

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Reverse number lookup in Teams Call Queues

Mark Vale April 13, 2026 No Comments

Smaller customers often find that the native features of Teams Phone meet their needs without requiring a full Contact Center solution. However, they frequently request the ability to display their…

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Measuring Copilot Success with Copilot Analytics

Mark Vale April 13, 2026 No Comments

I love how Copilot Analytics helps us measure actual usage and success for the whole organization and departments, and not just number of active users. The Copilot Dashboard has gone…

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Monetising Meaning: Voice AI and the Next Revenue Frontier for Microsoft Teams

Mark Vale April 13, 2026 No Comments

Teams calls, meetings and PSTN conversations contain insights that largely go unstructured and untapped. This session explores how Voice AI is turning that raw audio into compliance evidence, customer experience…

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Safe, Simple, Shift‑Ready: Real Lessons from Frontline Workers Using Teams (and Copilot)

Mark Vale April 13, 2026 No Comments

Frontline workers mainly work from their mobile device, as business owner or IT admin you want this device to be easy to use and secure. Shared phones, rotating shifts, private devices,…

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AI Agents vs Automation: Hype, Reality, and How to Choose the Right Approach

Mark Vale April 13, 2026 No Comments

AI agents and traditional automation play different, yet often complementary, roles in Microsoft 365. However, the concepts are frequently mixed together, making it difficult to know when to use which…

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Confessions from a basic b**** prompter; how to actually make Copilot your daily bestie

Mark Vale April 13, 2026 No Comments

Copilot is powerful – but only if you are. In this fun and practical session, we will explore the two sides of every Microsoft 365 user: the basic b**** prompter…

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How Microsoft Unify and AI Close the Gap Between Contact Center Demand and Agent Capacity

Mark Vale April 13, 2026 No Comments

Every customer-facing team faces the same pressure: more interactions, harder to hire, less time for the work that actually matters. The answer is not simply adding headcount. It is working…

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How AI Voice Helps Create Partner Revenue

Mark Vale April 13, 2026 No Comments

For years, voice has been at the heart of the communications industry. It’s evolved, scaled, and became mission‑critical in shaping how businesses connect with customers and colleagues alike. But today,…

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Commsverse - The Microsoft Teams Conference