The way we work has changed for good. Hybrid working isn’t a trend; it’s the new normal. But with that shift comes a big question: How do we keep people…
Most organisations use Microsoft Teams for basic chat and video calls, but they’re missing out on powerful features that can dramatically boost productivity. In this interactive session, discover 20 underutilised…
Smaller customers often find that the native features of Teams Phone meet their needs without requiring a full Contact Center solution. However, they frequently request the ability to display their…
Many organisations still rely on static forms, email threads, or spreadsheets to gather information from business users. These methods are clunky and make a massive assumption – everything is know…
I love how Copilot Analytics helps us measure actual usage and success for the whole organization and departments, and not just number of active users. The Copilot Dashboard has gone…
Frontline workers mainly work from their mobile device, as business owner or IT admin you want this device to be easy to use and secure. Shared phones, rotating shifts, private devices,…
AI agents and traditional automation play different, yet often complementary, roles in Microsoft 365. However, the concepts are frequently mixed together, making it difficult to know when to use which…
