Hamilton Archives - Commsverse

A-Z of Microsoft Teams Phone – What the Diagrams Don’t Tell You!

Mark Vale April 13, 2026 No Comments

In this session, we will take a structured A-Z journey through Microsoft Teams Phone, drawing not from documentation, but from real-world customer experience delivering and supporting voice in production environments.…

How you measure M365 adoption like a Pro

Mark Vale April 13, 2026 No Comments

For many years, we’ve said that ‘data is the new gold’, so let me show you how to tap into some of that precious data on M365 usage and more…

(Panel x4) Chat vs Channels: The Productivity Showdown

Mark Vale April 13, 2026 No Comments

Microsoft Teams gives us more ways to work together than ever before. Chat. Channels. Threads. Mentions. One question divides teams everywhere: Teams chats or Teams channels; where should the work…

Using the Knowledge Agent in SharePoint and Microsoft Teams

Mark Vale April 13, 2026 No Comments

Your organisation ‘s critical knowledge is scattered across countless SharePoint sites, document libraries, and team channels. We know this creates a huge challenge for organisation to navigate for success of…

Microsoft Teams Voice and Microsoft 365 Dynamic Contact Center Integration

Mark Vale April 13, 2026 No Comments

Microsoft Teams Voice is increasingly becoming the foundation for enterprise telephony. Microsoft 365 Dynamic Contact Center capabilities are redefining how customer interactions are routed, managed, and analyzed. In this session,…

Building Your First Agent in Copilot Studio – From Idea to Impact

Mark Vale April 13, 2026 No Comments

Ready to move from consuming AI to creating it? Copilot Studio puts the power of agent development in your hands – no coding degree required. In this session, we’ll take…

The Habit Shift that changed Everything: My Copilot Story

Mark Vale April 13, 2026 No Comments

You’d think being a Microsoft MVP meant instant Copilot success. The reality? It took months of hesitation before one simple habit changed everything. In this candid session, I’ll share the…

AI in Teams Calling

Mark Vale April 13, 2026 No Comments

Building intelligent voice experiences that can handle customer calls no longer requires complex or expensive third‑party solutions. With Microsoft Teams Auto Attendants, organizations can already create structured call flows —…

Beyond the Magic Trick: Unpacking the Probability Engine Behind Contact Centre AI

Mark Vale April 13, 2026 No Comments

Everyone is rushing to deploy AI into contact centres and Microsoft Teams workflows, but very few people understand what these systems are actually doing under the hood. There is a…

The reality of delivering agentic solutions within healthcare

Mark Vale April 13, 2026 No Comments

What’s it like delivering agents in the largest employer in the UK? In this session, we will share our experiences of bringing agentic solutions with Copilot Studio and Microsoft Foundry…

Back to Basics: Teams time‑saving Tips and Tricks every End‑user should know of

Mark Vale April 13, 2026 No Comments

Microsoft Teams is where most of your workday happens—yet many end‑users miss the simple fundamentals that save real time. In this fast, practical session, Caroline Kallin MVP in Teams, takes…

Logitech Session

Mark Vale April 13, 2026 No Comments

Room: Hamilton