You’ve drunk the Kool Aid. You’ve built the agents. You’ve taught your colleagues to build agents. Now you have 7753 agents and there’s only 1000 people in your company! What…
Discover how Microsoft Copilot can sound brilliant yet be completely wrong, and learn practical ways to recognize, prevent, and correct AI-driven misinformation before it misleads you, your users, or leadership.…
Whether you are working on a project with colleagues, talking with customers, planning next year’s budget, or attending an important marketing meeting, Teams meetings have become an essential tool that…
Hybrid meetings don’t work when remote participants feel like second-class citizens. With the latest AI-powered cameras and intelligent framing are finally delivering on the promise of equitable meeting experiences. I…
As a Copilot Studio developer working with clients, often my customers want to take the agent from Dev to Test and then to Production. Based on my experience, and how…
Mergers and acquisitions place immense pressure on organisations to unify collaboration, communications, and identity platforms at speed without disrupting the business. Telephony is often the most sensitive workload in this…
Microsoft Teams has become the voice platform in most environments. Teams Phone is in production. Copilot is being piloted. And somewhere in the data centre, three generations of voice recorders…
You’ve tried Copilot. The results were… fine. Sometimes useful, sometimes baffling, occasionally just wrong.It’s easy to blame the AI and move on, but the gap is rarely about Copilot alone.…
Meetings are everywhere, all the time (and all at once?). For many teams, they’ve become the default place where work happens, making it harder to find time for focused progress.…
Why the future of Customer Contact is human and AI working together Meet AlexAlex does not drink coffee, does not call in sick, and never asks who is covering the…
The communications landscape is undergoing a fundamental shift. What began with cloud UCaaS platforms like Microsoft Teams is now accelerating into a new era shaped by Voice AI and automation.…
