Session Date: 2026-06-24

Phone Calls Are Your Most Valuable CX Data: Why Aren’t You Using It?

May 21, 2026 No Comments

Discover how conversational intelligence and AI-driven Auto QA are transforming customer experience by analysing every interaction at scale, not just a small sample of calls. Learn how businesses are using…

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AI in Teams Calling

Mark Vale April 13, 2026 No Comments

Building intelligent voice experiences that can handle customer calls no longer requires complex or expensive third‑party solutions. With Microsoft Teams Auto Attendants, organizations can already create structured call flows —…

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Help! I need my agents in production

Mark Vale April 13, 2026 No Comments

As a Copilot Studio developer working with clients, often my customers want to take the agent from Dev to Test and then to Production. Based on my experience, and how…

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How to migrate 45 windows meeting rooms in one day…..

Mark Vale April 13, 2026 No Comments

In this session I will share how we migrated 45 Windows Teams meeting rooms from one tenant to another ( buy up ) in just one day – and no…

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Say It Your Way: Copilot’s Custom Dictionary Makes Meetings Flow

Mark Vale April 13, 2026 No Comments

The use of Copilot to boost workplace productivity continues to grow. Most Microsoft apps and services now have an AI assistant embedded to support users with more on the way.…

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Your Microsoft Teams Rollout Isn’t Finished Yet

Mark Vale April 13, 2026 No Comments

Put your hand up if your organisation has rolled out Microsoft Teams. Now keep it up if that rollout reached every nurse, warehouse operative, factory worker, and shop floor associate…

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Monetising Meaning: Voice AI and the Next Revenue Frontier for Microsoft Teams

Mark Vale April 13, 2026 No Comments

Teams calls, meetings and PSTN conversations contain insights that largely go unstructured and untapped. This session explores how Voice AI is turning that raw audio into compliance evidence, customer experience…

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The Habit Shift that changed Everything: My Copilot Story

Mark Vale April 13, 2026 No Comments

You’d think being a Microsoft MVP meant instant Copilot success. The reality? It took months of hesitation before one simple habit changed everything. In this candid session, I’ll share the…

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AI Workplace Microsoft MVP AMA

Mark Vale April 13, 2026 No Comments

Join MVP Tom Arbuthnot and Expert MVP and Microsoft friends to answer all your questions on Teams, Teams Rooms, Places and AI Workplace. This is an open Ask Me Anything…

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Copilot is Redefining Your Job (And You Have 12 Months to Adapt)

Mark Vale April 13, 2026 No Comments

Microsoft is embedding AI into every admin portal, and the Teams Admin Center is just the beginning. What happens when routine troubleshooting, user provisioning, and policy management become one-click AI…

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Evaluating AI Risk with Microsoft’s Security Dashboard for AI

Mark Vale April 13, 2026 No Comments

As AI adoption accelerates, organisations need clear visibility into AI risks. MVPs Nikki Chapple and Ståle Hansen share frontline experience helping organisations assess GenAI risk by understanding how data is…

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How to thrive as a Human in an AI Centric World

Mark Vale April 13, 2026 No Comments

Every day we hear the latest about how AI is changing the world. How it makes us more productive, how it does things for us, and how if we aren’t…

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Commsverse - The Microsoft Teams Conference