Sessions Archive - Page 6 of 7

Beyond Dial Tone — Claude Skills Provisioning Agents in Microsoft Agent 365

Mark Vale April 13, 2026 No Comments

Microsoft Agent 365 went GA on May 1st, 2026, as the multi-vendor control plane for AI agents — Microsoft-native, Anthropic-powered, or third-party — all under the same Entra, Defender, Purview,…

Insightful experiences for the workplace of tomorrow

Mark Vale April 13, 2026 No Comments

Join Neil Fluester from Logitech for this session. As return-to-office mandates collide with the realities of hybrid work, intelligent, AI-powered room technology is becoming the bridge between the two—turning raw…

Meet Alex: where AI agents, human agents, and Salesforce context come together.

Mark Vale April 13, 2026 No Comments

Customer Contact is getting heavier. More channels.More conversations.Higher expectations.More pressure on agents to respond quickly, stay personal, capture context, and follow up correctly. That is exactly where AI should help.…

We Are All AI Developers Now: Turning Conversations Into Custom Applications

Mark Vale April 13, 2026 No Comments

Your customers aren’t waiting for vendors anymore — they’re building their own AI. Across the market, MSPs and enterprise teams are turning conversations into applications, automations, and competitive advantage —…

Beyond the Meeting: Using Copilot to Get Work Done Again

Mark Vale April 13, 2026 No Comments

Meetings are everywhere, all the time (and all at once?). For many teams, they’ve become the default place where work happens, making it harder to find time for focused progress.…

Turning Communication into Trust

Mark Vale April 13, 2026 No Comments

Explores how AI is redefining compliance and customer intelligence by analysing every interaction at scale. The session shows how organisations can move beyond manual reviews and reactive investigations to proactive…

From UCaaS to Voice AI: Why Voice Orchestration Is The Next Layer Of Enterprise Communications

Mark Vale April 13, 2026 No Comments

The communications landscape is undergoing a fundamental shift. What began with cloud UCaaS platforms like Microsoft Teams is now accelerating into a new era shaped by Voice AI and automation.…

Powering the modern workplace with Connected Intelligence

Mark Vale April 13, 2026 No Comments

As work becomes more distributed and technology ecosystems grow more complex, organizations often manage collaboration, AV, IT, and AI in silos—creating friction, inefficiency, and limited insight into how workplaces truly…

How Microsoft Unify and AI Close the Gap Between Contact Center Demand and Agent Capacity

Mark Vale April 13, 2026 No Comments

Every customer-facing team faces the same pressure: more interactions, harder to hire, less time for the work that actually matters. The answer is not simply adding headcount. It is working…

Build the Smartest AI-Powered Workplace with Shure

Mark Vale April 13, 2026 No Comments

Discover how AI-powered audio and Microsoft Teams Rooms can remove friction and elevate collaboration. Josh Blalock and Adam Bootle share real-world insights—and a look at Shure’s new IntelliMix® Bar Pro

How AI Voice Helps Create Partner Revenue

Mark Vale April 13, 2026 No Comments

For years, voice has been at the heart of the communications industry. It’s evolved, scaled, and became mission‑critical in shaping how businesses connect with customers and colleagues alike. But today,…

Keynote How To Talk To AI (And How Not To)

Mark Vale April 13, 2026 No Comments

Sunday Times bestselling author Jamie Bartlett will explain how we can best communicate with artificial intelligence. Through stories and live examples, he will show how language models are capable of…

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