Best Practices & Lessons Learnt Archives

Human Led, AI Operated: How to Become a Frontier Firm Using ADKAR and the Frontier Maturity Model

Mark Vale April 13, 2026 No Comments

Most organizations are testing Copilot, and some manage to transform how work actually happens and optimize the Copilot journey. In this session, we introduce you to Microsoft’s Frontier Firm concept…

Loving the Wins and Navigating the Copilot Lies

Mark Vale April 13, 2026 No Comments

Discover how Microsoft Copilot can sound brilliant yet be completely wrong, and learn practical ways to recognize, prevent, and correct AI-driven misinformation before it misleads you, your users, or leadership.…

Beyond Chat and Calls: 20 Hidden Microsoft Teams Features That Will Transform Your Workday

Mark Vale April 13, 2026 No Comments

Most organisations use Microsoft Teams for basic chat and video calls, but they’re missing out on powerful features that can dramatically boost productivity. In this interactive session, discover 20 underutilised…

The Habit Shift that changed Everything: My Copilot Story

Mark Vale April 13, 2026 No Comments

You’d think being a Microsoft MVP meant instant Copilot success. The reality? It took months of hesitation before one simple habit changed everything. In this candid session, I’ll share the…

How to thrive as a Human in an AI Centric World

Mark Vale April 13, 2026 No Comments

Every day we hear the latest about how AI is changing the world. How it makes us more productive, how it does things for us, and how if we aren’t…

How to migrate 45 windows meeting rooms in one day…..

Mark Vale April 13, 2026 No Comments

In this session I will share how we migrated 45 Windows Teams meeting rooms from one tenant to another ( buy up ) in just one day – and no…

Teams is now your contact centre voice platform. What happens to the years of recordings sitting behind it?

Mark Vale April 13, 2026 No Comments

Microsoft Teams has become the voice platform in most environments. Teams Phone is in production. Copilot is being piloted. And somewhere in the data centre, three generations of voice recorders…

Copilot Isn’t Broken, but Your M365 Productivity Stack Might Be

Mark Vale April 13, 2026 No Comments

You’ve tried Copilot. The results were… fine. Sometimes useful, sometimes baffling, occasionally just wrong.It’s easy to blame the AI and move on, but the gap is rarely about Copilot alone.…

Back to Basics: Teams time‑saving Tips and Tricks every End‑user should know of

Mark Vale April 13, 2026 No Comments

Microsoft Teams is where most of your workday happens—yet many end‑users miss the simple fundamentals that save real time. In this fast, practical session, Caroline Kallin MVP in Teams, takes…

Confessions from a basic b**** prompter; how to actually make Copilot your daily bestie

Mark Vale April 13, 2026 No Comments

Copilot is powerful – but only if you are. In this fun and practical session, we will explore the two sides of every Microsoft 365 user: the basic b**** prompter…

Access 4 session

Mark Vale April 13, 2026 No Comments

For years, voice has been at the heart of the communications industry. It’s evolved, scaled, and became mission‑critical in shaping how businesses connect with customers and colleagues alike. But today,…

Track: Best Practices & Lessons Learnt